The following list of conditions that must be subscribed to by, a part, diversual.com, and by another the user. It should be understood as a user to any individual or legal entity that accesses the page, regardless of whether it finally makes use of the services offered therein.
The objective of the following conditions is the control for the products acquisitions by the buyers customers for the procedures made through the page www.diversual.com
The website diversual.com will be exempt of responsibility for the following points
1. Quality, speed and continuity in the web page availability.
2. All information provided on the web by users and people outside the web. Neither of the opinions provided by users within the portal.
3. The total veracity of the information published on the products on the web.
The buyer client assumes to know the data and characteristics of the products involved, and is according to the information supplied by the web. Therefore it declares the following:
a) Is a person of legal age in accordance with current legislation.
b) You are authorized to use the account, card or payment medium supplied to make the purchase.
c) Affirms that knows and consents the product reception in the place that has been indicated during the purchase process in the store.
d) The data that have been informed during the process are correct and is aware of the determined information of the products.
After completing the purchase process through the web, the order will be processed and sent by a transport company for shipment.
Therefore, to ensure that process, diversual.com works with several shipment companies that ensure the discretion and confidentiality of the packages dealt with. Depending on the company and the delivery destination the dates may change. The estimated delivery date will be sent together with the tracking of the order once it has been shipped, which will always be at the maximum during the 48 working hours after having confirmed the order.
It is the client himself who must supply his data in a correct way, so that the delivery can be done effectively. In another case, if there were extra expenses during the delivery process, these should be borne by the buyer.
It is established that the sale of multimedia products will only be made to those persons who have reached the legal age of majority required.
The amount of sale of the products that is exposed throughout the web has VAT included except in cases where it is expressly stated otherwise.
In most cases, the customer will have the product available within 2 working days. There may be a situation in which, due to lack of available stock, the delivery period for the product is 5 to 7 working days. If there is any problem to ensure the indicated deadlines, diversual.com must reimburse the possible amounts deposited by the buyer and warn of the impossibility of completing the transaction to the customer.
As established in article 103 of Law 3/2014, dated March 27, to amend the Law 7/1996 of Retail Commerce, the customer can not cancel the following products after completing the process shopping:
a) The supply of goods made according to consumer and user specifications or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The provision of sealed sound or video recordings or sealed software that has been unsealed by the consumer and user after delivery.
Right of Withdrawal: You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of these goods.
To exercise the right of withdrawal, you must notify Diversual C.B, Avd. Comunitat Valenciana, 26, Bloq. 1, Esc. 1 - 03550 Sant Joan d'Alacant (Alicante) with telephone number 965 641 172, their decision to withdraw from the contract through an unequivocal statement (eg letter sent by post, fax or email). You may use the form of withdrawal form below, although its use is not mandatory:
– For the attention of (insert here the name of the entrepreneur, his complete address and, if he has them, his fax number and his e-mail address):
– I hereby inform you (*) that I give up my / give up our (*) contract of sale of the following goods / services (*)
– Order the / received the (*)
– Name of consumer and user or of consumers and users
– Domicile of the consumer and user or of consumers and users
– Signature of consumer and user or consumers and users (only if this form is presented on paper)
In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by him of this right is sent before the corresponding term expires.
Consequences of withdrawal: In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any expenses as a result of the refund. We may retain the refund until we receive the goods, or until you have submitted proof of the return thereof, depending on which condition is met first .
You must return or deliver the goods directly to us or to Diversual, Avd Germaníes, 10 - 03560 El Campello (Alicante), without undue delay and in any case no later than 14 calendar days after the date on which inform us of its decision to withdraw from the contract. The term shall be deemed to have been fulfilled if it returns the goods before the expiration of said period. You must assume the direct cost of returning the goods .
You will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Guarantee: The return and exchange of defective articles of origin will be admitted, being diversual.com who will be responsible for the costs. If it is also within the first 14 calendar days, the costs of return and return to the client will also be covered. This guarantee is established for 2 years period from delivery. This establishes that in the case of defective products should be made a substitution thereof, a rebate for the value of the product or a contract resolution that will be a free service for the consumer and user. The user will have two months from identifying that the product is defective until the change management.
The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the user's domicile.
These competences would apply solely to the domain diversual.com and not other possible associated websites that may be linked to the main web, as would be the case of blog.diversual.com and laboratorio.diversual.com
Diversual.com reserves the right to modify and update the present conditions of immediate character without need to transmit a prior notice or have to provide some deadlines for the validity of the same
Diversual.com, with registered address at Av. Comunidad Valenciana, 26 Blo.1, Esc.1, 2ºB, 03550 Sant Joan d'Alacant, Alicante and is administered by Diversual C.B. (CIF E54828181), who makes available to anyone who wants to contact us via email: email@example.com o calling us at 902 800 293.